 Recall
every conversation using the power of your PC
XtR Reporter Pro Supervisor is the
top-level supervisor monitoring, reporting and Agent Grading
package from our
XtR Professional range of Digital Call Recording solutions.
Our advanced visibility, access, retrieval, playback, analysis
and scoring suite also comprises:
- Call Manager -
Our entry level search and playback supervisor position.
- XtR Reporter -
As above but includes graphical reports and advanced playback
features.
- XtR Call Archiver -
Auto archive and manage large volumes of recordings to/from
various media.
The suite of applications deliver everything a professional
supervisor power user requires and operates on your recordings
wherever they are on your network (they are also independent
of the hardware recorder platform you have chosen). XtR Reporter
Pro Supervisor operates on recordings from:
- Multiple Desktop Analog units (Universal
Adapters)
- Multiple Desktop Digital units
(Digital 01’s)
- BackOffice Analog (Analog 02, 04 &
08)
- BackOffice Digital (Digital 04 & 16)
- Our single user stand-alone Secure Digital Call Recorder
(SD Recorder).
All monitoring
packages are built on the robust Microsoft .net framework
and can manipulate
large volumes of recordings. Each application is a workhorse
that delivers feature rich productivity tools in a familiar,
ergonomic and easy to use MS Office style interface.
The XtR Reporter Pro Main Software Window (View
larger image)
XtR Reporter Pro provides the search and playback features
of Call Manager with the advanced playback features and powerful
graphical reports of XtR Reporter and complements this with
a sophisticated Agent Grading module. The Grading Module
allows supervisors to set key parameters for agent performance
and grade and report against them, the key objective being
demonstrated improvement in performance of agents over time.
Call Score Module
The Call Score module allows a supervisor
to ‘grade’ an
agent’s performance during a sample of calls. The scoring
forms are customized by the supervisor and can be backed
up and shared across a network.
XtR Call Score uses sophisticated weighting criteria to ensure that emphasis
is placed on the areas most critical to your business. Questions can be scale
or yes/no in nature, if a question if not applicable to the sample conversation,
the weight provided that question is then redistributed to the others to ensure
fair scoring.
The Call Score Module (View
larger image)
Calls are scored by simply selecting the Call Score play
mode and grading each segment of the call as the supervisor
listens to the actual recording, quickly and easily.
Scoring Calls With The Call Score Form (View
larger image)
Calls are graded and combined to
measure an agent’s performance
over time as well as compare to others in the group with
simple, easy to read xgraphs and charts.
Sample Call Score Reports (View
larger image)
View other sample
reports
Other Software Solutions Available
XtR Desktop
XtR BackOffice
XtR Call Manager
XtR Reporter
XtR Call Archiver |
