 Recall every conversation using the power of your PC
Xtension Recorder Desktop is included with our Desktop
Digital 01 and Universal
USB Adapter and provides comprehensive recording
and playback features for desktop users.
Xtension Recorder simply connects
in line with digital PBX telephones and plugs into the
USB connector on any PC. Using ‘True Digital’ technology,
Xtension Recorder stores conversations in the same high
quality format as your
digital telephone ensuring excellent sound quality.
Because talk
isn’t cheap…
There
are many valuable reasons why companies record telephone
conversations:
- Customer service quality monitoring - recording calls
ensures best practice
- Transaction recording - record critical information to
ensure accuracy of transactions
- Compliance monitoring - ensure industry regulations are
met
- Security alerts - record bomb/violence threats and verbal
abuse.
Flexible set-up for multiple application
Set-up
options include:
- Record all calls or manually select which to record
- Use compression to save disc space
- Save calls locally or on a network server for centralized
monitoring and playback.
- Use multiple XtR Desktop applications in conjunction
with our supervisor monitoring suite XtR
Call Manager, XtR
Reporter & XtR
Reporter Pro
XtR Desktop - Recording
Features
- Supplied as standard with Digital
01 and Universal
Adapter
- After-Call Screen Pop - manage archive in real time
- Automatic or manual recording
- GSM compression gives 170 hours recording per GByte
- Time & date stamp on every
recording
- Caller ID and dialed digits detection
- Recording level indicator
- Add comments/notes to assist searching
- Snapshot feature allows playback of current call while
still recording
- Highlight important calls.
Recording Calls With XtR Desktop
Software (View
larger image)
XtR Desktop
- Playback Features
- Level indicator gives call activity
- Drag n' drop curser rapidly locates key points in conversation
- Pause & Continue manual controls
- Restrict User from Stopping, Pausing, Deleting or Exporting
Recordings
- Search & list calls by:
- Time & date
- Duration
- Caller ID or dialed digits
- Comments/notes made
- Importance
- Email recordings to colleagues (as .wav file or compressed
file)
- One touch Convert to .wav.
Playing Calls With XtR Desktop
Software (View
larger image)
XtR
Desktop Configuration & Set-up
Features
- Record on local PC or centrally on server over network
- User lockout (invisible) & hide
features (no user intervention)
- Password control of configuration
- Choose compression format
- Set auto delete for non important calls
- Erase very short calls
- Auto prompt for comments/notes on each call
- Digital audio boost control
- Select email export format of recordings.
Room Recorder
- Records Conversations from any PC Microphone
- Record important Interviews and Meetings
- Use for Dictation
- Record and E-Mail messages to clients
- Stores in same compressed format as phone recordings.
XTR Config
Full Control where needed, Limited where desired.
Restrict Agent From:
- Stopping or pausing recordings
- Deleting, Emailing or Exporting Recordings
- ‘Hide’ Application for ‘Stealth’ Recording
Some application
ideas
- Message Taking -
use Xtension Recorder to record a message instead of
writing it down. Email the
message to the recipient. It’s like a mini Unified Messaging
system.
- Customer Service Desks Xtension
Recorder is a great training tool. Move it around to
different agents
to monitor activity from time to time.
- Operator Positions - monitor how those
important callers are being answered and transferred.
- Call Centers - install Xtension Recorder
at each desk and record to a central server location for
supervisor listening.
- Conference Calls - record those important
discussions and decisions.
- Dictation - Xtension Recorder allows
you to dictate directly into your phone and email the recording
to an assistant.
Almost every company has
a call record application that can deliver substantial
business benefits. What’s
yours?
Other Software Solutions Available
XtR BackOffice
XtR Call Manager
XtR Reporter
XtR Reporter Pro
XtR Call Archiver
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