 Recall
every conversation using the power of your PC
Call Manager Supervisor is an
entry level supervisor monitoring package from our XtR
Professional range of Digital
Call Recording solutions. Our advanced visibility, access,
retrieval, playback, analysis and scoring suite also comprises:
- XtR Reporter -
Including graphical reports and advanced playback features.
- XtR Reporter
Pro - As above but includes Agent Assessment/Scoring.
- XtR Call Archiver -
Auto archive and manage large volumes of recordings to/from
various media.
The XtR suite of applications deliver everything a professional
supervisor power user requires and operates on your recordings
wherever they are on your network (they are also independent
of the hardware recorder platform you have chosen).
XtR Call Manager Supervisor
operates on recordings from
- Multiple Desktop Analog units (Universal
Adapters)
- Multiple Desktop Digital units
(Digital 01’s)
- BackOffice Analog (Analog 02,04 &
08)
- BackOffice Digital (Digital 04 & 16)
- Our single user stand alone Secure Digital Call Recorder
(SD Recorder).
The XtR Call Manager Main Software Window (View
larger image)
All monitoring
packages are built on the robust Microsoft .net framework
and can manipulate
large volumes of recordings. Each application is a workhorse
that delivers feature rich productivity tools in a familiar,
ergonomic and easy to use MS Office style interface.
Call Manager Supervisor is designed to provide the ability
to quickly and easily gain access to important calls. For
supervisors wanting more, XtR Reporter Supervisor and XtR
Reporter Pro Supervisor provides more advanced playback functionality
combined with reports and agent grading/scoring (see separate
specification sheets for each).
Easy access, quick retrieval
- Drag ‘n’ drop calls into hotlist
shortcut folders you create for quick access to important
calls.
- View archived calls tree in simple to create and view
window.
- Improved management of large archive of calls, view only
calls you pre-select.
- Speeds search and find features.
- One-touch email / file conversion.
- Explorer tree simplifies creation of shortcuts and access
to archived recordings.
The access panel provides quick and simple access to specific
groups of calls that you organize in any way you like; create
shortcuts to specific groups or departments or even to individual
agents.
Create Shortcuts to Specific Groups (View
larger image)
Categorize calls by dragging and dropping them into your
own personal hotlist folders. Hotlist folders provide a link
to records for follow-up on important calls without moving
it from the original storage location.
Other Software
Solutions Available
XtR Desktop
XtR BackOffice
XtR Reporter
XtR Reporter Pro
XtR Call Archiver
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