Call Recording

Voice Logging Recorders

Improve Customer Service while Increasing Security

All of our telephone-call recording solutions will log time, duration and phone number with the audio file. Included software simplifies organizing and retrieving calls. The multi-line units can operate stand-alone or networked to allow remote storage and retrieval. The single-line recorders use a USB connection to a local PC.

We support a variety of operations with units capable of recording 1 to 32 lines.

Analog recorders can be set to voice-activated mode to record radio equipment, handsets or unconventional analog phone systems, such as Meridian Digital Centrex through a Dees CRI-376. Caller-ID will not be captured in this case.

Connections
The ‘desktop’ units make installation easy with standard telephone jacks in and out. Attach the network cable, then plug in the power adapter (except USB-powered models). All that’s left to do is install the included software on a PC.

The CTP units come with rack-mount brackets and are intended to be installed in the equipment room. Each included DC-37 cable typically connects up to 16 pairs to a punch-down block. From here you simply bridge the lines that are to be recorded. Usually these are Central Office lines so the Caller-ID or dialed-number can be collected. SMDR is supported so the recorder can associate extension numbers with calls.

Sharing
Captured calls can be stored on a networked PC or on our Cloud with secure access.
Individual recordings can be saved in standard high-quality formats and shared with colleagues.

Models

UA-1 Single-line analog desktop – Stores calls on Host PC via USB
XR-344 Single-line digital desktop – for NorTel PBX & Norstar phones only
CT-4 Four-line stand-alone desktop – Stores calls on memory card or networked PC
2-line and 8-line models also available
CTP-8 Eight-line rack-mount stand-alone – Includes 1TB HD and touch-screen
Also available in 16, 24, or 32 line configurations

Click on the Model name for a pdf brochure.
Please contact Dees for further details. We’ll have full Recorder product information online shortly.